Terms of Service

Keplix operates a marketplace that connects car owners with independent workshops and garages. We are not a repairer. We do not employ the mechanics who work on your car, and we do not carry out the service ourselves. What we provide is the platform: discovery, comparable quotes, booking, payment handling and support.

By creating an account, booking a service, or otherwise using the site or apps, you agree to these terms. If you do not agree to them, please do not use the service.

You must be at least 18 years old and legally able to enter a contract. You agree that the information you give us — your contact details and your vehicle details — is accurate, and that you will keep it current. You are responsible for what happens under your account, so keep your login credentials to yourself.

Prices shown before booking are quotes provided by the workshop, based on the vehicle and service details you supply. They are estimates, not fixed prices.

Cars regularly need work that only becomes apparent once a mechanic has looked at them. Where that happens, the workshop must contact you and obtain your approval before carrying out any additional work or charging for it. You are never obliged to accept extra work.

A booking is confirmed when you receive confirmation from us — not when you submit the request. Slots are subject to workshop availability.

Payments are processed by our payment partners. We do not store your card details.

Payment for a booking is held by Keplix and released to the workshop after the service is completed. This is deliberate: it means that if something goes wrong, the money has not already left the system. Keplix retains a platform fee from each completed booking; the workshop receives the balance.

You agree to pay the amount confirmed at booking, plus any additional work you have separately approved.

Cancellations and refunds are governed by our Refund & Cancellation Policy, which forms part of these terms. In short: cancel well before your slot and you are refunded in full; cancel close to it and a charge may apply, because the workshop has held time for you.

If a workshop cancels on you, or fails to carry out the service, you are refunded in full.

The workshop performing the service is responsible for the quality of its work, for the parts it fits, and for any warranty it offers on either. Any workmanship warranty is between you and that workshop.

We verify workshops before they join the platform and we act on what customers tell us — including removing workshops that fall short. But we do not supervise individual repairs, and we do not warrant the work itself.

If a service is not carried out properly, tell us. We will engage with the workshop on your behalf and, where the complaint is upheld, seek a rectification or a refund.

You confirm that you own the vehicle or are authorised to have it serviced. Please remove valuables before handing it over. Neither Keplix nor the workshop is responsible for personal items left in a vehicle.

You agree not to:

• Use the platform for anything unlawful or fraudulent
• Submit false vehicle details, false bookings or fake reviews
• Attempt to circumvent the platform by arranging payment directly with a workshop for a booking made through Keplix
• Scrape, copy or redistribute content, pricing or workshop data from the platform
• Interfere with the security or operation of the service

We may suspend or close accounts that breach these terms.

Reviews must reflect a genuine experience of a service you actually booked. We remove reviews that are abusive, defamatory, or that we have reason to believe are not genuine.

You keep ownership of what you submit, and you grant us a licence to display it on the platform in connection with the service you reviewed.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited — including your rights under the Consumer Protection Act, 2019.

Subject to that, Keplix is not liable for the acts or omissions of a workshop, and our total liability for any claim connected to a booking is limited to the amount you paid for that booking.

How we handle your personal data is set out in our Privacy Policy and our Cookie Policy.

We may update these terms as the service develops. Where a change materially affects your rights, we will give notice through the app or by email. Continuing to use Keplix after a change takes effect means you accept the updated terms.

These terms are governed by the laws of India, and the courts at Delhi have jurisdiction over any dispute. We would much rather resolve things directly first — please contact us before it comes to that.

Questions about these terms: email support@keplix.co.in or call +91 98189 15720. You can also reach us through the contact page.